All sales made through our website are final. We do not offer returns or refunds for any reason, including change of mind or dissatisfaction.

1. Missing Items

  • If your order is missing an item, you may file a complaint within 24 hours of delivery by emailing us at seasonrawmaterials@gmail.com. 
  • To be eligible for a refund or replacement for a missing item, the following conditions must be met: You must record a clear unboxing video showing the package being opened for the first time.
  • The video must be unedited and clearly show the shipping label and all contents.
  • Include your order number along with the unboxing video in your email.
  • Claims without a proper unboxing video will not be accepted.

2. Transit Damage

We are not responsible for any damage caused during shipping or transit. Please contact the shipping provider directly in such cases.

All sales made through our website are final. We do not offer returns or refunds for any reason, including change of mind or dissatisfaction.

1. Missing Items

  • If your order is missing an item, you may file a complaint within 24 hours of delivery by emailing us at seasonrawmaterials@gmail.com. 
  • To be eligible for a refund or replacement for a missing item, the following conditions must be met: You must record a clear unboxing video showing the package being opened for the first time.
  • The video must be unedited and clearly show the shipping label and all contents.
  • Include your order number along with the unboxing video in your email.
  • Claims without a proper unboxing video will not be accepted.

2. Transit Damage

We are not responsible for any damage caused during shipping or transit. Please contact the shipping provider directly in such cases.